Master's degree in Marketing and Communication (until 2008-2009)

Master's degree in Marketing and Communication (until 2008-2009)

Course not running

Customer service and supply chain management (2009/2010)

Course code
4S00526
Credits
10
Coordinator
Ivan Russo
Academic sector
SECS-P/08 - MANAGEMENT
Language of instruction
Italian
Teaching is organised as follows:
Activity Credits Period Academic staff
1 - lezione 6 2nd semester Ivan Russo
2 - lezione 1 2nd semester Barbara Gaudenzi
3 - lezione 3 2nd semester Pierluigi Cavicchi

Lesson timetable

2nd semester
Activity Day Time Type Place Note
1 - lezione lunedì 9:30 AM - 12:30 PM lesson Lecture Hall Menegazzi  
1 - lezione mercoledì 9:30 AM - 12:30 PM lesson Lecture Hall Menegazzi  

Learning outcomes

Module:
-------
The purpose of the module is to provide an adequate acknowledge about the instruments which allow firms to realize the customer satisfaction across supply chain. It plays a key role for the creation of customer value, usually the first goal of marketing activities.Thus another aim of the course is to analyse supply chain strategies for a global firm.

Syllabus

Module:
-------

The course will take place in italian. See the main description for details of the programme.

- Customer Satisfaction
- Trade off cost and logistics management
- Marketing and Logistics
- Supply Chain Management
- Global Supply Chain Management
- Perfomance Measurements
- Logistics Outsourcing
- Supply Chain Risks
- Reverse logistics
- Lean and agile Supply Chain

Assessment methods and criteria

Module:
-------

The examination consists of an written and an oral exam.

Teaching aids 
Activity Title Format (Language, Size, Publication date)
1 - lezione Glossary  pdf pdf (it, 611.35 KB, 2/23/10)
1 - lezione Handbook  pdf pdf (it, 164.308 KB, 2/25/10)
1 - lezione Handbook1  pdf pdf (it, 213.534 KB, 2/25/10)
1 - lezione Prima parte  pdf pdf (it, 675.036 KB, 2/25/10)
1 - lezione Seconda parte  pdf pdf (it, 77.278 KB, 3/3/10)


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