Master’s degree in Business Administration and Corporate Law

Public Management

Course code
4S02508
Name of lecturer
Vania Vigolo
Coordinator
Vania Vigolo
Number of ECTS credits allocated
9
Academic sector
SECS-P/08 - MANAGEMENT
Language of instruction
Italian
Site
VERONA
Period
secondo semestre magistrali dal Feb 24, 2020 al May 29, 2020.

Lesson timetable

Go to lesson schedule

Learning outcomes

This course intends to analyze public services from a managerial perspective. In particular, the course aims to develop students’ knowledge about the following aspects: - the concept of public service - the role and functions of public institutions - the characteristics and peculiarities of public utilities - the managerial tools for providing quality public services The course also aims to develop the following students’ skills: - critical understanding of the context of public services in Italy, with a focus on local public utilities - ability to apply managerial tools to improve the quality of public services - ability to measure public service quality and customer satisfaction.

Syllabus

- Defining the public service
- Characteristics and aims of public institutions
- Types of public institutions (at a national and iternational level)
- Local public utilities management: between regulation and competition
- Public utilities supply chain: a focus on water and energy services
- Sustainability and energy efficiency
- Service management strategies and tools
- Market research in public services
- Customer centrality for quality in public services
- Relationships between public institutions and private businesses
- Smart cities and sharing economy in public services

TEACHING METHODS
- Lectures, students' active participation with the discussion of practical case studies and group work, and guest lectures.
-Study materials are different for attending and not-attending students to allow each student to fully reach the teaching aims of the course.

STUDY MATERIALS

For attending students:
- lecture slides and other study materials discussed in class, lectures notes and guest lectures notes.
The lecture slides and other teaching materials will be available on the e-learning platform within the specific webpage prepared for this course. For teaching aims, the slides will be available to students after each lecture.
- Cucciniello, Fattore, Longo, Ricciuti, Turrini, Management pubblico, Egea, Milano, 2018 (capitoli 1, 2, 3, 5, 7, 8, 9, 11, 15, 20)
- Dezi, Gilardoni, Miglietta, Testa, Economia e management delle imprese di pubblica utilità, Cedam, Padova, 2005 (capitoli 1 e 2).

For non attending students:
- Cucciniello, Fattore, Longo, Ricciuti, Turrini, Management pubblico, Egea, Milano, 2018 (chapters 1, 2, 3, 5, 7. 8. 9, 11, 15, 20)
- Dezi, Gilardoni, Miglietta, Testa, Economia e management delle imprese di pubblica utilità, Cedam, Padova, 2005 (chapters 1, 2, 3, 8).
- Testa F., Vigolo V., "Barriere allo sviluppo dell’efficienza energetica. Una nuova lettura dell’energy efficiency gap e alcune proposte manageriali e di policy", Management delle utilities e delle infrastrutture, n. 4, 2015, pp. 12-20.
- Celata, Graditi, Testa, "Impiego di sistemi di generazione a basso impatto ambientale, accumulo e autoconsumo di energia elettrica: aspetti strategici, tecnologici e regolatori", Management delle utilities e delle infrastrutture, n. 4, 2018.

Please note that these articles are freely available online among the Library's digital resources.

Reference books
Author Title Publisher Year ISBN Note
DEZI L. - GILARDONI A. - MIGLIETTA A. - TESTA F. Economia e management delle imprese di pubblica utilità CEDAM 2005
Longo F., Turrini A., Fattore G., Cuciniello M., Ricciuti E. Management pubblico Egea 2018 9788823822542

Assessment methods and criteria

The exam consists of:
a) a written exam which includes 5 questions with a space limit of 8 lines for each answer (3 questions will be the same for all students, 2 questions will be differentiated according to the programme for attending and non-attending students);
b) an oral exam which is:
-compulsory for those students that have obtained a mark higher than or equal to 28/30 in the written test;
-optional for those students that have obtained a mark between 18/30 and 27/30 in the written test.

Each answer in the written test can obtain a core from 0/30 to 6/30. The final evaluation of the written test derives from the sum of the scores obtained in each answer. A minimum score of 18/30 is necessary to pas the written test.
An example of the written test will be availble on the e-learning platform.
The oral examination can confirm, increase or decrease the mark of the written test.

Evaluation criteria:
- students' acquired knowledge
- students' ability to apply acquired knowledge to real cases and situations
- appropriate use of thechnical language.



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