Master’s degree in Business Administration and Corporate Law

Public Management

Course code
4S02508
Name of lecturer
Vania Vigolo
Coordinator
Vania Vigolo
Number of ECTS credits allocated
9
Academic sector
SECS-P/08 - MANAGEMENT
Language of instruction
Italian
Site
VERONA
Period
secondo semestre (lauree magistrali) dal Mar 1, 2021 al Jun 1, 2021.

Lesson timetable

Go to lesson schedule

Learning outcomes

This course intends to analyze public services from a managerial perspective. In particular, the course aims to develop students’ knowledge about the following aspects: - the concept of public service - the role and functions of public institutions - the characteristics and peculiarities of public utilities - the managerial tools for providing quality public services The course also aims to develop the following students’ skills: - critical understanding of the context of public services in Italy, with a focus on local public utilities - ability to apply managerial tools to improve the quality of public services - ability to measure public service quality and customer satisfaction.

Syllabus

- Defining the public service
- Characteristics and aims of public institutions
- Types of public institutions (at a national and international level)
- Local public utilities management: between regulation and competition
- Public utilities supply chain: a focus on water and energy services
- Sustainability and energy efficiency
- Service management strategies and tools
- Market research in public services
- Customer centrality for quality in public services
- Relationships between public institutions and private businesses
- Smart cities and sharing economy in public services

STUDY MATERIALS
Study materials are different for attending and not-attending students to allow each student to fully reach the teaching aims of the course.

For attending students:
- lecture slides and other study materials available on the e-learning platform within the specific webpage prepared for this course
- Cucciniello, Fattore, Longo, Ricciuti, Turrini, Management pubblico, Egea, Milano, 2018 (capitoli 1, 2, 3, 5, 7, 8, 9, 11, 15, 20)
- Dezi, Gilardoni, Miglietta, Testa, Economia e management delle imprese di pubblica utilità, Cedam, Padova, 2005 (capitoli 1 e 2).
- Guerrini, A., Vigolo, V., Romano, G., & Testa, F. (2018). Levers supporting tariff growth for water services: evidence from a contingent valuation analysis. Journal of environmental management, 207, 23-31.

For non attending students:
- Cucciniello, Fattore, Longo, Ricciuti, Turrini, Management pubblico, Egea, Milano, 2018 (chapters 1, 2, 3, 5, 7. 8. 9, 11, 15, 20)
- Dezi, Gilardoni, Miglietta, Testa, Economia e management delle imprese di pubblica utilità, Cedam, Padova, 2005 (chapters 1, 2, 3, 8).
- Testa F., Vigolo V., "Barriere allo sviluppo dell’efficienza energetica. Una nuova lettura dell’energy efficiency gap e alcune proposte manageriali e di policy", Management delle utilities e delle infrastrutture, n. 4, 2015, pp. 12-20.
- Celata, Graditi, Testa, "Impiego di sistemi di generazione a basso impatto ambientale, accumulo e autoconsumo di energia elettrica: aspetti strategici, tecnologici e regolatori", Management delle utilities e delle infrastrutture, n. 4, 2018.
- Guerrini, A., Vigolo, V., Romano, G., & Testa, F. (2018). Levers supporting tariff growth for water services: evidence from a contingent valuation analysis. Journal of environmental management, 207, 23-31.

Please note that these articles are freely available online among the Library's digital resources.

Reference books
Author Title Publisher Year ISBN Note
DEZI L. - GILARDONI A. - MIGLIETTA A. - TESTA F. Economia e management delle imprese di pubblica utilità CEDAM 2005
Longo F., Turrini A., Fattore G., Cuciniello M., Ricciuti E. Management pubblico Egea 2018 9788823822542

Assessment methods and criteria

Will be updated as soon as possible.



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